A Difficulty in Business Writing

A friend wrote the following on my Facebook page:

My problem at work is I write my company email too technical. They want me to tone down the verbiage. That can be hard if one email is directed to an engineer and then copied to the marketing division.

My suggestion was:

One suggestion is instead of copying the marketing division, you could send them the email, with a header and explanation.

The customer asked for a different program because his needs were not being met, based on his work in water because he grows rice. The following was sent to engineering:
blah blah blah.

This is an interesting issue and I don’t think I have seen it discussed per se in the business texts I have taught from.

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